SINGAPORE, Sept. 20, 2025 — 3E Accounting Group, Asia-Pacific’s first robotics-driven accounting firm, today announced breakthrough improvements in client service delivery through its innovative blend of artificial intelligence and human expertise.
Unlike traditional models that rely solely on automation or purely human resources, we have built a hybrid service framework where consultants leverage AI to respond faster, smarter, and with a personal touch.
“No client wants to pay for a robot. They want real human expertise — but faster, clearer, and more precise,” said Abigail Yu, Director of 3E Accounting Group.
“With AI, our consultants now respond up to 10x faster, and most clients get answers in under one hour, sometimes in as little as five minutes.”
How AI + Human Service Changes the Game
- Speed at Scale: Response times that once took 24 hours are now reduced to minutes — without hiring more staff.
- Personalised Experience: Clients always interact with real consultants who apply professional judgment, while AI accelerates the background processes.
- Efficiency Gains: By combining machine learning with human oversight, we handle significantly more clients while maintaining quality and personal care.
- Trust and Reliability: AI powers the speed, but it’s the human connection that sustains client trust and loyalty.
Data-Backed Results
Recent surveys conducted by our in-house team underline the measurable benefits of the approach.
📊 97% of clients reported receiving faster responses compared to their previous providers.
📊 Average waiting time reduced by 85% — from 24 hours to just under 3.5 hours.
📊 Net Promoter Score (NPS): 92, placing 3E Accounting among the top-ranked firms in client loyalty.
📊 88% of clients said they prefer our AI + human service model over traditional accounting firms.
These insights confirm that 3E Accounting’s AI-enabled human consulting model delivers a superior experience compared to traditional service providers.
A Different Approach from Industry Norms
While many firms are experimenting with digital tools, we stand apart by embedding AI into the very fabric of client service. Instead of replacing consultants, we equip them with AI-powered insights and automation to eliminate delays and errors. This creates a service model that is both highly efficient and deeply human.
Clients have described the difference as “instant expertise with a personal touch” — a balance that allows them to resolve issues quickly while still feeling supported by professionals who understand their business context.
Building the Future of Professional Services
As industries digitise, the real challenge for SMEs and founders is speed without losing trust. Our approach demonstrates that AI is not the end of personal service, but rather the enabler of a new standard in responsiveness, clarity, and scale.
“We’ve proven that AI doesn’t remove the human element — it makes it stronger,” added Yu. “That’s how we continue to stay ahead: by making technology serve people, not replace them.”
About 3E Accounting Group
3E Accounting is a leading digital-first incorporation services provider headquartered in Singapore, with a presence across Asia-Pacific. Recognised as the first robotics accounting firm in the region, 3E integrates artificial intelligence, machine learning, and robotic process automation to streamline corporate services while ensuring every client receives personalised, human-led support.
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